Today, most of us look at a mobile phone screen more than 300 times per day. It may be considered rapid evolution if you think that only recently, consumer internet first appeared: It was in the 1990s that it ushered in a new era of communication.
Free internet chat apps like ICQ, MSN and AIM, were unlimited. We no longer had to rely on expensive phone calls and measurements. However, it was the text, not the voice, that would dominate in the years to come. The slow dial-up internet connection meant we were done writing, we did not talk to each other.
In a 4G world of fiber and broadband, why are users still clinging to text interfaces in inappropriate contexts? Nowhere is it clearer than with chatbots. Text messages between people are useful because they are asynchronous: we’re glad that the conversation continues later. But chatbots are different. They represent the return of the command-line interface (call and answer), so we expect real-time communication.
Fast-forward to where we are today, the leading marketplace for bots, SnatchBot, has rolled out voice chat – powered by automated speech recognition. It is bringing that capability as a solution to a multi-channel communication world: SnatchBot can be used with Viber, Line, Slack, Skype, Twilio, Facebook – and conventional email or web.